GlowTouch is looking for extraordinary Customer Advocates to join our motivated team. What Will You Do? As a Customer Advocate, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their internet and VoIP services. You will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician. Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. In this role you will: · Answer customer interactions (calls/emails) within SLAs and follow up on any further actions needed for resolution or install (Sales, Billing/Account, and tech Support) · Use every resource available to resolve customer’s issue · Dispatch appropriately according to the need and SLAs · Support Field Operations team members with work orders’ inquiries and communication with the customer · Complete processes for cancellations and installations, that involve but are not limited to invoicing and provisioning/deprovisioning of services · Perform other duties as assigned Who You Are: To be considered, candidates are expected to have the following: · English proficiency written and comprehensive English · Excellent multi-tasking skills · 6 months minimum of proven technical support experience preferably in internet services · Basic understanding of Networking · Excellent Customer service skills Who We Are: GlowTouch is a Louisville Kentucky, US-based company that provides personalized contact center, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to global company with thousands of staff members who support an international clientele. “Putting People First” is not just a motto; it’s who we are and what we do. We value our employees, customers, and communities. We don’t hire for jobs; we help employees map out careers with us and have an enviable retention rate. Many clients have been with us for decades because we go beyond doing what is expected. A lot of companies talk of having a family atmosphere; we put those words into action. GlowTouch is a certified woman-owned business and an EOE employer who welcomes diversity.