Job Overview We are passionate about delivering exceptional customer experience and creating value for our partners. Our goal is to provide a supportive and inclusive work environment that fosters collaboration and growth. Key Responsibilities: - Provide outstanding customer service as the first point of contact for customer inquiries and technical support requests via various communication channels. - Troubleshoot and resolve complex issues related to product usage, including data analysis, user account management, and system configurations. - Collaborate with internal teams to identify and resolve critical technical problems and ensure timely resolution. - Educate users on product features and functionalities, offering guidance on best practices. Requirements: - Bachelor's degree in a relevant field or equivalent work experience. - Previous experience in customer or technical support roles, preferably in the education industry. - Advanced English language proficiency (spoken and written) is required. - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences. Work Setup Requirements: - A quiet home office space to work efficiently. - A laptop/desktop with updated software and reliable internet connectivity. What We Offer We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive compensation package. Our team is dedicated to delivering results with the best talent in each industry.