About the Role We are seeking a seasoned DevOps Engineer to join our team. As a key member of our Developer Experience team, you will play a vital role in driving service delivery excellence for our customer-facing products and services. Your primary responsibility will be to refine high-level enablement practices that support delivery teams at various phases of their service lifecycle and maturity. This includes defining repeatable practices for service delivery via modular, reusable automation and a developer platform that enables self-service delivery of services. You will work closely with our delivery teams to define product-specific metrics and remediations through system analysis, testing, and fault troubleshooting. Responsibilities - Refine high-level enablement practices to support delivery teams - Define repeatable practices for service delivery via modular, reusable automation and a developer platform - Work closely with delivery teams to define product-specific metrics and remediations Requirements - Proficiency with a high-level programming language (e.g., Python, Go) - Proficiency in modern technical operating practices - System architecture & design experience - Continuous integration / continuous delivery (Jenkins, FluxCD, and GitHub Actions) - Infrastructure as Code (Terraform) - Cloud services (AWS) and Kubernetes - SRE principles & practices - Experience with specific AWS offerings, including ECS/EKS/ECR, EC2, S3, RDS, VPCs, IAM Policy Docs, Policies, Roles, and Instance Profiles, Cloudwatch Logs, Docker Containers and orchestration (ECS, EKS), Terraform and the use of Terraform modules, Kubernetes cluster concepts and design, and improving service observability: monitoring agents, metrics, logging, and dashboards. - Comfortable participating in an on-call rotation with teammates to respond and triage production issue escalations during off-hours What We Offer We pride ourselves on creating a culture of innovation and inclusivity. Our benefits include: - A competitive salary and comprehensive benefits package - Opportunities for professional growth and development - A collaborative and dynamic work environment - A focus on work-life balance and employee well-being We are an equal-opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.