Job Overview The Hub Operations Manager is a strategic role that oversees service delivery teams, leading transitions into the center of excellence location, and driving continuous improvement. The successful candidate will have experience in Human Capital solutions, including Pension and Healthcare benefits, Compensation and Talent solutions, or shared services. Key Responsibilities - Lead and manage Human Capital operations teams in Center of Excellence in Colombia supporting North America and LATAM. - Engage with business stakeholders in North America and LATAM to support adaptation and work transition to the service center. - Develop and implement delivery models that ensure service consistency, scalability, and alignment with client expectations. - Establish a culture of measurable performance by implementing Operations Metrics for Service delivery. Requirements - 12 years of experience in Human Capital solutions. - Proven success in managing large-scale operational teams (300-400 team members). - Transition experience and understanding to enable migrations from regional business teams to the service center. - Strong understanding of regulatory frameworks in multiple regions (especially North America and LATAM). - Track record in service delivery, operational control, and performance optimization. Benefits and Qualifications This role requires strong leadership skills, ability to manage large-scale operational teams, and understanding of regulatory frameworks. The ideal candidate will have experience in Human Capital solutions, including Pension and Healthcare benefits, Compensation and Talent solutions, or shared services.