Job summary The Mortgage Loan Processor is assigned to the entirety of the Customer Experience Managers pipeline. They are assigned duties to support each CXM towards their goal of closing loans in 14 days or less. This includes assisting with closing assistance, borrower communication, file notes and problem resolution. Qualifications - Ability to manage and prioritize multiple tasks simultaneously, ensuring efficiency and timely resolution of customer concerns. - Motivated team player who actively contributes to the collective success of the customer service team. Demonstrated commitment to collaboration and achieving shared goals. - Clear and coherent in both verbal and written communication skills to effectively convey information and solutions to customers and team members. - Maintain a professional and customer-friendly demeanor in all customer-facing interactions, ensuring a positive representation of the company. Responsibilities - Assist borrowers in accepting loan offers and guide them through the closing process. - Troubleshoot any issues borrowers may encounter during the signing process. - Ensure all closing documents are prepared and ready for either Remote Online Notary (RON) or traditional notary closing. - Confirm the status of closing documents via the CLOSING tab and ensure timely communication with necessary parties (e.g., EXOS for notary closings). Skills - Ability to adapt to various customer scenarios and challenges, demonstrating flexibility and resilience in addressing unique customer needs. - Familiarity with the company's systems and a thorough understanding of the loan life cycle, enabling accurate and informed responses to customer inquiries. - Proactively provide timely and constructive feedback to company management, contributing to continuous improvement in customer service delivery. - Willingness to take on other duties as assigned, showcasing a versatile and proactive approach to contributing to the team's overall success. Desired requirements - Review any errors in generated closing documents and facilitate corrections, escalating issues to the closing review team in Zendesk as needed. - Monitor and manage the timeline of closings to ensure all loans are completed within the required 14-day timeframe. - For Texas transactions, confirm that borrowers accept the final offer for title processing, and coordinate with the borrower to schedule attorney appointments for closing. - Review and respond to open tickets in Zendesk, providing problem-solving support as necessary. Benefits - Answer quick questions from CXMs or borrowers regarding the closing process. - Upload documents provided by borrowers or loan officers to the Admin system and make appropriate notes for review. - Document completed tasks and responses in Zendesk for transparency and tracking. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora