Our Mission Mastercard empowers economies and people in 200+ countries and territories. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Role Overview We are seeking an Operations Platform Associate Analyst to join our Data & Services team. This role will support the operational systems used across our global customer base. The ideal candidate will have strong knowledge of customer service standards, processes and tools, as well as experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance. Key Responsibilities - Provides first tier technical and process support directly for inquiries for Business Operation's platforms, including support related to workflow, customer profiles, and record adjustments. - Leads onboarding and training to business users to help drive increased adoption of functionality and productivity tools. - Under general supervision, supports investigation and resolution of issues, concerns and requests. - Conducts periodic Quality Control checks and Data Audits. - Supports the Business Operations Solutions team in the daily management and maintenance of the operational systems used across Advisors. - Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements. Requirements - BS/BA degree or combination of experience and formal education. - Experience contributing to the delivery of accurate and timely resolutions to inquiries under direct guidance. - Demonstrates strong knowledge of customer service standards, processes and tools. - Strong verbal and written communication skills. - Advanced software skills; proficient in Microsoft Word, Excel and PowerPoint. Access and Visio a plus. - Proven team player with excellent interpersonal skills. - Detailed driven and results oriented. - Ability to work independently and maintain confidentiality. - Keen analytical and proven problem solving skills. ,