**Job Description** Sr. Representative Customer Service Ops is responsible for order management activities, including scheduling deliveries and appointments, processing orders, and tracking order support. Additionally, they manage invoice activities such as invoicing customer sales orders, facilitating invoice corrections, and reviewing customer billing plans. **Responsibilities:** - Responsible for order management activities, including: - Scheduling deliveries and appointments - Processing orders - Order tracking and support to customer inquiries for new and existing orders - Responsible for invoice management activities, including: - Invoicing customer sales orders - Facilitating invoice corrections - Reviewing customer billing plans - Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements **Qualifications:** - Bilingual (Spanish and Portuguese) - 3-4 years related experience - Technical skills: MS Office - Soft skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications