Blackboard understands that the way people learn is dynamic, and that the education landscape is continuously evolving. Our mission is to partner with the global education community to enable student and institutional success, by leveraging innovative technologies and solutions. The Candidate: Required skills/qualifications: Ability to work from home after training. Note: TRAINING WILL BE ONSITE - 3-4 days at our office in Bogota. High School diploma or equivalent. Must be 18 years or older. Fluency in written and spoken English at CEFR C1/C2 level. Excellent communication skills, including: Clear written and oral communication with faculty, students, staff, and team members. Ability to guide customers through problem-solving processes using our knowledge base. Ability to ask questions to identify issues. Knowledge and experience with building, configuring, and troubleshooting computers. Experience navigating multiple internet applications to assist customers. Proficiency in MS Office (Word, Excel) and willingness to learn new systems. Ability to handle multiple tasks and escalate issues promptly. Strong attention to detail and analytical skills. Quiet, distraction-free work environment during scheduled hours. Typing speed of at least 25 wpm. High customer service orientation and interpersonal skills. Ability to perform remote troubleshooting. Ability to take inbound voice calls in a conversation-heavy environment. Minimum internet requirements: High-speed internet (Cable, Fiber, DSL). Download speed of 40 Mbps or higher. Upload speed of 20 Mbps or higher. Ping of 100ms or less. Jitter of 40ms or less. Wired connection from modem/router to device, no Wi-Fi bridges. Preferred qualifications: Some higher education completed. Experience in customer service or contact centers. Previous experience in education or e-learning technologies. #J-18808-Ljbffr