¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! **Preventa en Digital Workplace** **** ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y atribuciones** - Client Satisfaction: Ensure high levels of client satisfaction through effective communication, solution customization, and ongoing support. Aim to establish long-term relationships and foster trust. - Revenue Growth: Contribute to achieving and surpassing sales targets by effectively addressing client needs with compelling solutions. Focus on creating value that leads to new opportunities and client retention. - Solution Innovation: Continuously seek innovative solutions that enhance Stefanini's digital workplace offerings. Aim to position Stefanini as a thought leader and trusted advisor in the digital workplace domain. - Team Collaboration: Foster a collaborative environment by sharing knowledge, supporting team members, and working towards common goals. Embrace Stefanini's culture of respect, diversity, and unity. - Professional Development: Pursue personal and professional growth through continuous learning, certifications, and staying abreast of industry developments. Share acquired knowledge and best practices with the team. **Requisitos y calificaciones** REQUIREMENTS** - Experience: A minimum of 3 years of experience in roles related to Digital Workplace, including project presentations in Field Services, Service Desk, and Contact Center. - Education: Degree in Computer Science, Information Systems, or a related field. - Language Skills: Fluent in English with a C1 level certified by Cambridge. - Technical Knowledge: Knowledgeable in SLA's, KPI's, and experienced in RFI, RFQ, and RFP processes. Familiar with the sales and pre-sales process. **TASKS** - Project Management: Active participation in Field Services, Service Desk, and Contact Center projects, ensuring delivery within SLA's and compliance with KPI's. - Sales Process: Participation in RFI, RFQ, and RFP processes, supporting the sales team in defining and defending proposals. - Development and Documentation: Preparation of technical and commercial documentation to support pre-sales proposals. - Training and Presentations: Develop and conduct technical and commercial presentations for potential clients. - Analysis and Continuous Improvement: Analyze the outcomes of pre-sales proposals, identifying areas for improvement and strategies to increase effectiveness. **Knowledge and Qualifications**: - Digital Workplace Solutions: Understanding of digital workplace technologies and solutions, including collaboration tools, mobile solutions, and end-user support services. - Cloud Services: Basic Knowledge of cloud platforms such as AWS, Azure, and Google Cloud Platform. - Cybersecurity: Basic understanding of cybersecurity principles relevant to digital workplaces. - Business Acumen: Ability to understand business strategies, processes, and financial models. - Project Management: Understanding of project management principles and methodologies. **Tools Proficiency**: - Service Desk Software: Proficiency in service desk software such as Zendesk, ServiceNow, or similar. - Collaboration Tools: Skilled in the use of collaboration tools like Microsoft Teams, Slack, or Zoom. - Cloud Platforms: Basic knowledge with cloud services management tools for AWS, Azure, or Google Cloud. - CRM Systems: Experience with CRM systems like Salesforce or HubSpot. - Analytical Tools: Proficiency in data analysis tools such as Excel, Google Sheets, or Tableau. **Training**: - Digital Workplace Training: Formal training in digital workplace solutions and management. - Sales and Communication: Training in sales techniques, customer relationship management, and effective communication. - Cybersecurity Awareness: Training on cybersecurity best practices for digital environments. - Project Management: Courses on project management methodologies like Agile or Scrum. **Desired Certifications**: - IT Service Management: ITIL Foundation, ServiceNow System Administrator. **SKILLS AND COMPETENCIES** - Communication: Exceptional communication skills, both written and oral. - Analytical Skills: Strong analytical ability to understand customer needs and translate them into technical and commercial solutions. - Teamwork: Ability to work effectively in multidisciplinary and multicultural teams. - Customer Orientation: Strong focus on customer satisfaction and delivering solutions that meet their needs. **Informaciones adicionales** Offered Benefits**: - Premium Location: Bogota, Colombia - Hybrid Work: Flexibility to work both in-office and remotely, allowing for a balance between work and personal life. - Career Development: Opportunities for professional growth and skill development through internal training progra