Requisition ID: Employee Referral Program : Potential Reward:0,00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS Purpose - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals. - Monitors and triages requests received via our Case Management System to ensure responses are provided with established SLAs. - Liaise with partners to maintain the integrity of the ScotiaContractor and ensure accuracy of data input within Fieldglass and Employee Central. - Provide support to Hiring Managers and Local HR teams globally for contingent worker onboarding, offboarding and management. - Drives the internal auditing initiatives to ensure data accuracy and integrity of contingent worker records. - Assist with complex inquiries related to contingent workers, resolve escalated inquiries, and provide coverage for overflow work when required. - Assist the advisors with complex employee inquiries pertaining to recruiting and onboarding, resolve escalated inquiries and provide coverage for overflow work when required. - Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary. - Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire and Onboarding. - Partner and connect regularly with Hiring Managers and Local HR teams globally to keep providing a high:quality service. - Assure proper documentation creation and updates based on program changes and needs. - Understand how the Bank's risk appetite and risk culture should be considered in day:to:day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Reporting Relationships (Job Titles only) Primary Manager:(include secondary Manager if applicable)Manager, Hire and Onboarding Direct Reports:NA Dimensions - Coordinates and administers onboarding and offboarding activities for Contingent Workers - Responsible for meeting established Service Level Agreements (SLAs) - Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule. Education / Experience / Other Information (include only those that are specific to the role -Fluent level of English : At least B2 - Post:Secondary Degree in Human Resources or Business or pursuing an education in a related field. - At least 1:year of relevant experience in resolving customer service requests or HR related experience - Knowledge of employee data administration and end:to:end processes. - Strong knowledge of the Bank's HRIS systems. - Deep understanding and knowledge of Bank policies and procedures. - Strong proficiencies with Microsoft Office. - Previous auditing experience is an asset. - Experience leading program initiatives is an asset - Strong knowledge of the Bank's onboarding policies and procedures. - Strong proficiencies with Fieldglass - Proven teamwork capabilities; strong relationship management and interpersonal skills. - Attentive to details and deadlines; ability to manage multiple priorities. - Experience with transaction processing and data management. - Experience in conflict/issue resolution.