About the Role We are seeking a dedicated and dynamic Proactive Client Advocate to play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services. Key Responsibilities: 1. Client Onboarding: - Lead the onboarding process for new clients, ensuring a seamless introduction to our security products and services. - Collaborate with internal teams to facilitate a smooth transition. - Relationship Management: - Act as the primary point of contact for assigned clients. - Build and maintain strong, trust-based relationships with key stakeholders. - Product Adoption: - Drive the successful adoption of our security products and services. - Provide guidance and training to clients on product functionalities and best practices. - Health Monitoring: - Develop and implement health monitoring metrics to assess client satisfaction and usage. - Proactively identify and address potential issues. - Issue Resolution: - Collaborate with Engineering support and engineering teams to address client concerns promptly. - Ensure timely and effective resolution of client issues. - Renewal Management: - Proactively manage the renewal process for assigned clients. - Identify opportunities for upselling or cross-selling based on client needs. - Customer Advocacy: - Cultivate satisfied clients into advocates for our products and services. - Gather testimonials, case studies, and referrals. - Education and Training: - Develop and deliver training sessions for clients on new features, updates, and security best practices. - Share educational resources to enhance client knowledge. - Data Analysis: - Utilize customer data and feedback to analyze trends and insights. - Provide actionable recommendations to improve client satisfaction and product features. - Collaboration: - Work closely with sales, marketing, and technical teams to align efforts and deliver a cohesive client experience. - Collaborate on account reviews and expansion opportunities. Required Skills and Qualifications: - Bachelor's degree in Business, IT, or a related field. - 5 to 10 years of proven experience in customer success management, preferably in the cybersecurity industry. - Strong understanding of security products and services. - Excellent communication, negotiation, and problem-solving skills. - Familiarity with CRM software and customer success tools. Our Vision: Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded as a visionary college project, we have quickly transformed into a leading force in proactive cyber threat detection and mitigation. With a presence in 20 countries , our mission is clear: to provide visibility, intelligence, and cybersecurity protection using cutting-edge technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity.