Join to apply for the Client Success Lead - 0586 - Colombia role at Bionic Talent Continue with Google Continue with Google 1 week ago Be among the first 25 applicants Join to apply for the Client Success Lead - 0586 - Colombia role at Bionic Talent This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About the Client: Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team. About the role: We are seeking a motivated, self-driven Client Success Lead for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective client success strategies, and coordinating client success efforts across various accounts. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential. Professional Fluency In English Is Essential. Experience in digital marketing agencies is required. What you’ll be doing: Own the client success lifecycle from onboarding to retention, ensuring a high-quality, consistent experience across all touchpoints. Manage and mentor account managers, setting KPIs, enforcing accountability, and driving performance across the client success team. Build and optimize systems, SOPs, and reporting to scale client communication, satisfaction tracking, and renewal processes. Act as a strategic partner to clients — identifying risks, solving issues proactively, and surfacing upsell opportunities. Collaborate closely with service leads (SEO, Website, LSA, PPC, FB Ads) to ensure deliverables meet expectations and timelines. Lead quarterly business reviews or high-impact touchpoints for key clients to reinforce value and improve retention. Champion the voice of the customer internally — advocating for improvements to products, services, and internal processes. Report on client health, churn risks, and team performance directly to the executive team Who are we looking for? Minimum 5 years of experience as a Client Success Lead Experience managing and leading a team of client success. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent organizational and time management abilities, with a keen attention to detail. Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights. Proficiency in CRM software, Microsoft Office suite, and other relevant tools. Experience in digital marketing agencies is required. Position : Client Success Lead Remote Status : Fully Remote Preferred Location : Global Working Hours : 9 am to 6 pm EST Holidays: US Local Holidays Salary : USD 2500 to USD 3000 per month Internal Job ID : 0586 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Bionic Talent by 2x Client Relations Manager (internal employee RVA) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia $6 - $10 6 days ago Bogota, D.C., Capital District, Colombia $600 - $800 2 days ago Bogota, D.C., Capital District, Colombia $600 - $800 2 months ago Cold Calling Specialist - 0581 - Colombia Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 5 months ago General Virtual Assistant (Latin America) Bogota, D.C., Capital District, Colombia $600.00 - $760.00 1 month ago Virtual Administrative Assistant – Cross-Functional Team Support Bogota, D.C., Capital District, Colombia $600.00 - $800.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia $600.00 - $800.00 2 weeks ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 4 weeks ago Digital Operations Administrator, US Latin Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Business Operations Specialist (Live Operations - Colombia) Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 4 months ago Accounts Payable & Receivable Specialist Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. 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