Job Description: - Schedule: 5 days a week, Monday to Friday, from 10:00 AM to 7:00 PM CT. - Main Responsibilities: 1. Log all case-related details accurately in the CRM system. 2. Document provided solutions in Hubspot and direct them to relevant departments via Jira. 3. Use company resources exclusively for communication purposes. 4. Maintain communication standards for all customer interactions. 5. Continuously refine communication skills based on feedback for better outcomes. 6. Ensure critical information exchange between retention and other departments regarding student agreements. Required Skills and Qualifications: - Advanced level of English (+B2) and Spanish (C2). - High listening skills (every detail mentioned in the conversation with the client matters). - Excellent level of argumentation and conviction. - Experience in the sales sector and experience in Retention is a Must. - High level of problem solving. - Ability to work with objections. - Ability to work with emotions (emotional intelligence). - A general understanding of the EdTech industry. Benefits: - Professional development in an international team. - A comfortable digital office. - Diverse and tight-knit team spread out across various regions.