LOOKING FOR STELLAR TOP CANDIDATES Position : O perations & Client Success Manager Working Hours : Mon-Fri 9:00 am - 6:00 pm EDT (1 hour Lunch Break) Holidays : 10 Holidays (combined US and Local) with/ prior advice Salary : Up to $3200 (based on experience and the client’s final offer) Search : Latin America│South Africa Role Overview This is a high-responsibility, execution-focused role for someone who can own: Tech Stack Setup and Maintenance Client Success workflows Support Operations Automation & backend logistics You’ll be responsible for keeping things running smoothly across the board — from making sure onboarding happens on time, to ensuring Aloware connects with HubSpot, to updating SOPs and workflows as we scale. This role is fully remote and requires overlap with US Eastern Time (EDT). Key Responsibilities 1. Operations & Systems Ownership Maintain and optimize tools like HubSpot, Aloware, Calendly, Skool, Notion, Zapier, FreshBooks Set up and manage automations , pipelines, tags, and internal systems Handle weekly reporting, calendar workflows , and tool integration health Build & maintain SOPs and internal documentation (in Notion) QA all workflows: check that nothing breaks, data is clean, and automations work as expected 2. Client Success & Support Own the full student lifecycle — onboarding, mid-program check-ins, offboarding, and outcomes tracking Respond to client support inquiries (within 24 hours), tag/escalate as needed Monitor engagement and reach out proactively to struggling students Coordinate onboarding emails, Skool invites, welcome messages, and access Maintain client-facing systems (e.g., update FAQs, SOPs, links in welcome docs, etc.) 3. Back Office Logistics Track and manage student data, deal statuses, and CRM hygiene Coordinate with closers and coaches on follow-ups or action items Manage commission tracking , freelancer payments , and invoices inside FreshBooks Qualifications 3–5+ years in tech ops, customer success, or backend business operations Proven experience owning tech systems and optimizing SaaS workflows Advanced knowledge of: HubSpot, Zapier, Notion, Calendly, Slack Strong background in client success or program operations in a coaching, edtech, or service business Comfortable managing lots of moving pieces with minimal oversight Strong written English — you’ll be emailing clients directly Highly structured, detail-oriented, and systems-driven Bonus Skills (Nice to Have) Familiar with Skooli, Aloware, Typeform Experience in fast-paced startups, creator-led businesses, or coaching programs Familiar with call recordings, CRM tagging, and student progress tracking NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.