Collections and Customer Service Specialist (English, On-site) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from RedValley Talent Acquisition at Red Valley Staffing RedValley, a fast-growing company in Medellín, is seeking proactive, strategic, and English-speaking Collections Specialists and Customer Service Representatives to join our venture with Zinclusive . They are pioneering the transformation of high-interest consumer lending globally, aiming to make affordable credit accessible to all, especially those overlooked by traditional banking systems. The Collections Specialist manages and recovers past-due accounts for installment products, maintaining positive customer relationships and ensuring regulatory compliance. The Customer Service Representative provides excellent support by responding to inquiries, questions, or concerns about financial plans or existing accounts. Join us in shaping a more inclusive financial landscape! What You'll Do Collections: Contact customers via phone, email, or text to resolve delinquent accounts and arrange payments Assess customer financial situations and negotiate feasible repayment plans Document interactions, payment arrangements, and account updates in our system Monitor compliance with payment agreements and follow up on missed payments Identify and escalate high-risk accounts requiring legal action Ensure adherence to federal and state collection laws, including FDCPA Customer Service: Guide potential customers on enrollment processes Respond to inquiries, concerns, or questions about existing plans Provide empathetic, positive customer interactions Maintain accurate records across channels for visibility What You Bring 2+ years of customer service experience related to collections, preferably with installment products Strong negotiation and problem-solving skills Excellent verbal and written communication Proficiency with collections software and Microsoft Office Attention to detail and strong documentation skills Experience with installment loans or similar financial products Bilingual in Spanish and English (C1 or higher) Knowledge of credit reporting standards Familiarity with skip tracing tools and techniques We Offer Competitive salaries starting at $3.3M+, based on experience and impact Flexible schedules and working hours Comprehensive benefits, including private health insurance for you and a family member Paid time off and holidays Opportunities in a dynamic startup environment emphasizing teamwork, ownership, and purpose Seniority Level Entry level Employment Type Full-time Job Function Customer Service, Finance, Strategy/Planning Industries Financial Services, Loan Brokers Referrals double your chances of interviewing at RedValley. Set job alerts for “Collections Specialist” roles. #J-18808-Ljbffr