**Job Title:** Accounts Receivable Associate We are looking for an Accounts Receivable Collections Associate to manage a portfolio of long-tail customer accounts. The role focuses on recovering outstanding debts, ensuring timely payments, and maintaining strong customer relationships. The ideal candidate will have a background in finance or accounting, along with strong organizational and communication skills. Key responsibilities include resolving payment issues, researching unallocated cash, providing account documentation, and proactively contacting clients for collections. Main Responsibilities: - Execute dunning procedures, including reviewing exclusion proposals, sending dunning letters, applying or releasing credit holds, and initiating service suspensions or terminations based on customer payment behavior. - Respond to customer inquiries by providing invoice copies, contracts, and other documentation using internal systems such as SAP and Salesforce. - Communicate with customers via phone and email to obtain remittance details, resolve payment discrepancies, and drive timely collections to reduce aging and improve cash flow. - Investigate unapplied payments and recommend appropriate adjustments or refunds. - Collaborate with sales, billing, and other internal teams to resolve issues that delay customer payments. - Provide backup support to team members and contribute to collection efforts as needed to meet KPI and SLA targets. - Analyze and report on monthly deviations in key performance indicators to support continuous improvement. - Support month-end closings and assist during peak periods to ensure timely and accurate reporting. About You: - 1 year of experience in a B2B collections or customer service experience in a fast-paced, high-volume environment - Experience in finance, accounting, or similar business functions - Exposure to international business operations - Self-motivated and able to work independently - Strong analytical skills with keen attention to detail - Effective communication and negotiation skills, especially over the phone - Well-organized with solid problem-solving abilities - Proficient in Microsoft Outlook, Excel, and Word - Experience with SAP or other ERP systems - Proficient in English, with fluency at a C2 level or equivalent What We Offer: - A competitive remuneration package, including annual bonus, vacation time off, health insurance, and other benefits. - The opportunity to work from anywhere: onsite, hybrid, or fully remote. - Professional development opportunities to broaden your knowledge and enhance your skills through online learning hubs. - A diverse and inclusive workplace where you can grow and develop your career. About Amadeus: Amadeus is a global leader in travel technology, powering the future of travel and commerce. Our mission is to shape the future of travel, driven by our passion for innovation and commitment to excellence. We offer a unique opportunity to be part of a dynamic and inclusive team, working together to deliver exceptional experiences for millions of travelers around the world.