Get AI-powered advice on this job and more exclusive features. Control the Route, Power the Bots—Shape Smart Deliveries! Autonomous mobility isn’t just the future—it’s the now, and Avride is at the wheel. With over 10 million autonomous miles and 200,000+ successful deliveries, they’re redefining smart transportation with AI-driven self-driving vehicles and delivery robots. Their cutting-edge technology adapts to any environment, making roads safer and logistics seamless. Be part of the revolution driving the world forward! Job Description As a Customer Support Representative , you will ensure the seamless operation of AI-powered delivery robots by monitoring, assisting, and remotely guiding them along their routes. You will define operational areas, report incidents, and escalate issues when necessary. This role demands technical proficiency, quick decision-making, and strong problem-solving skills to support Avride’s cutting-edge autonomous mobility solutions. Job Overview Employment type: Indefinite Term Contract Shift: Training Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST Post-Training Schedule: Rotating shifts between 8:00am to 11:00pm EST, including weekends Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) The Qualifications We Seek Technical expertise in AI-driven platforms , robotics , or remote monitoring . Previous experience in customer service campaigns ( technical support preferred). Strong understanding of basic traffic rules and map reading/navigation skills. Quick reaction time and the ability to multitask effectively. Strong problem-solving skills with the ability to escalate incidents appropriately. Experience with computer simulators or gaming navigation tools is a plus. Your Daily Tasks Accurately update shift statuses in the system. Accept and process all assigned requests within SLA. Assist autonomous robots in navigating their designated routes. Provide safe and precise remote commands to the robots. Define and adjust operational areas on the map. Log interventions and process requests efficiently. Report robot incidents promptly within SLA guidelines. Escalate issues to appropriate teammates via the platform. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of more than 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Emapta Global by 2x Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 day ago Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Fully Remote) Bogota, D.C., Capital District, Colombia 11 hours ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 8 months ago Bogota, D.C., Capital District, Colombia 1 week ago (American English) Customer Support Consultant (LATAM, remotely) Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr