Job Description As a Technical Support Analyst, you will be the primary point of contact for our customers and partners. Your role will involve acting as the first line of defense in resolving customer inquiries and issues. - Manage incoming tickets within service levels to ensure customer satisfaction; - Work to resolve high-complexity issues, questions, and requests from customers independently where possible; - Collaborate with cross-functional teams to address customer needs as their champion. In this dynamic role, you will be part of a fast-paced environment where your technical skills and problem-solving abilities will be put to the test. Required Skills and Qualifications To succeed in this position, you will need to possess: - A bachelor's degree or equivalent work experience; - 5+ years of experience in a technical customer service role across the IT industry/complex product space; - Customer Service mentality, with a focus on helping customers achieve success; - Excellent organizational skills, including time management and prioritization; - Technical affinity, including proficiency in Excel, learning new software, and understanding HTML/XML; - Communication skills, with fluency in English (Dutch and/or German are a plus). Benefits We offer a comprehensive benefits package that includes: - Up to 3 weeks of remote work per year; - A hybrid working model – 3 days in the office, 2 days from home; - The opportunity to make a meaningful impact at a fast-growing SaaS company. About Us Our team is committed to delivering exceptional results and driving success through innovation and collaboration. We believe in fostering a culture of continuous growth and development, where every team member has the opportunity to thrive and contribute to our mission.