LOOKING FOR STELLAR TOP CANDIDATES Position: Client Success Coordinator Working Hours : Full-Time | Monday-Friday, 8 am - 5 pm US Central Time Salary: $2,000 - 3,000 (depending on exp and client’s final offer) Search: Latin America About the Role: Our client success team focuses on the happiness of our clients. Each Client Success Coordinator is the main point of contact for a batch of specific accounts and works closely with Technology Advice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product. It’s their job to take what’s been sold to the client, gather all the materials we need to get started, build out the program in our internal systems, and manage ongoing client communication. As such, the Client Success Coordinator is an expert on our processes and capabilities, and we rely on them to translate this knowledge to clients. Role Responsibilities: - Work alongside Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program - Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with) - Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services - Create client programs in our Salesforce platform and troubleshoot any issues with program or leads - Respond to client feedback and provide recommendations and optimizations for their campaigns - Conduct cadenced outreach to customers, checking in on their campaigns and touching base to review performance and gather feedback. - Work with clients to understand program performance and provide strategic guidance on tactics to improve program targeting - Onboard new clients and develop and present Campaign Reviews to discuss high-level business strategy with top clients - Help establish processes to increase efficiency and offer creative solutions to solve problems Requirements: - Has a minimum of 1 year of professional experience. Preferably, similar to the B2B Marketing industry, or in a client-facing role - Experience maintaining regular client communication through digital channels such as Slack, email, and Zoom. - Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate - Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients - Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations - Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery - Creative problem-solver with strong analytical and critical thinking skills - Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.