Job Title: Technical Support Specialist English This role involves providing technical support to customers, resolving issues and improving overall customer experience. About the Role: We are seeking a skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess a strong problem-solving ability. Key Responsibilities: - Provide technical support to customers via phone, email and in-person - Resolve customer issues in a timely and professional manner - Collaborate with internal teams to resolve complex issues - Coordinate technical visits and parts shipments with customers Requirements: - Fluent in English and French, with experience working in predominantly English and French-speaking environments - Previous experience in phone and email support, assisting English and French-speaking customers, with excellent communication skills - 1-3 years of customer service experience - Motivated, eager to learn, and adaptable to flexible work schedules based on business needs - Strong interpersonal skills: approachable, attentive, empathetic, and detail-oriented Nice to Have: - Knowledge of electronics, programming, robotics, or related fields - Technical or engineering background with troubleshooting experience - Experience with Salesforce, JIRA, and Linux terminal - Proficiency in French