At Robot.com, we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe that the future will be powered by clean and effective technological solutions, and we are committed to providing low—or no-cost delivery services to everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation. We are excited to welcome the next generation of tech talent to our team. As a Software Service Desk you’ll report to our head of Service Desk Team, it could be a great opportunity for you to join us! You should have the right technical knowledge, understanding and communication skills in order to diagnose, scale, and solve requirements from our Kiwibots fleet. You will also work to analyze robots data and convert them into new issues, enhancements, and features to other teams. Location: Medellín, Colombia. Career Path: Junior Service Desk Engineer - Mid Service Desk Engineer. As a Software Service Desk you will: Understand deeply how Kiwibot works, including the entire delivery process and the platforms & services involved. Receive and track all the issues, incidents, and accidents presented during operation. This includes the diagnosis and solving of software problems, and the remote support to field operations personnel. Participate in the design, development, and testing of new software tools to automate Service Desk Team processes. Analyze the available fleet data, and transform it into new features, issues, enhancements and requirements for the corresponding Teams (AI, Hardware, Manufacturing, Platforms, Operations, Data, etc). In the same way, present all the required and useful information that could be helpful regarding those requirements. Keep good, clear, and kind communication with the other teams. This job might be the right one for you if: Required Education: Computer Science, or non-degree education (Programming bootcamps, online programming or DevOps courses, etc). Hard Skills: Have experience with TypeScript (Preferred) or JavaScript Know your way around a browser, console, and its settings Git (Basic/Medium). * It’s nice if you have experience with: React APIs Discord bot development Soft skills: You have a natural aptitude for troubleshooting and problem solving. Creativity to find and implement new optimization strategies for recurrent tasks. Analytical skills to not only find an error but to also understand where it comes from and what other systems it could be affecting. The ability to be patient for debugging and going deeper. Organize information and multiple tasks. Keep good, clear, and kind communication with customers and coworkers. Generate and communicate effectively useful information to other teams. It would be nice if you have experience in a help desk or technical support environment. You might have also had: Medium English level (Level B1 and above) Experience starting or scaling a successful startup Demonstrated interest in robotics, logistics, on-demand services, and marketplaces Natural aptitude for troubleshooting and problem solving. Organize information and multiple tasks. Keep good, clear, and kind communication with customers and coworkers. Generate and communicate effectively useful information to other teams. It would be nice if you have experience in a help desk or technical support environment. What we offer you: As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes: Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership in robotic last-mile delivery Competitive compensation package Targeted in-house training and on-the-job training and experience Tailored coaching Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market