Description Bilingual Medical Receptionist (English/Spanish) is responsible for managing the front desk, scheduling appointments, verifying insurance, and assisting patients with medical inquiries, all while providing exceptional customer service and translating between English and Spanish. Key Responsibilities - Collect complete Patient’s demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information - Verify patients preferred pharmacy and imaging, in qucikview - Verify patients demographics, and insurance info during every call - Make reminder calls for appointments. - Call patients for follow-up appointments - Collect on all copays, outstanding balances - Call to remind patients of outstanding balances. Remind patients of any upcoming appointments and or collect balances before ending every call - Review scheduling guidelines and schedule notes before scheduling appointments. - Collecting complete messages and sending them to appropriate medical team. Skills, Knowledge & Expertise - At least 6 months in the BPO supporting both English and Spanish speaking callers - Previous experience in healthcare programs preferred. - Experience with electronic health records (EHR) systems. - Excellent communication, organizational, and multitasking skills. - Strong customer service orientation and problem-solving abilities. About Virtual Staffing Solutions We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.