SAP Specialist We are seeking a skilled SAP Specialist to join our team at HCLTech. This is an elevated role for SAP Basis consultants who want to advance their career and become Service Managers, Account Managers, or SDMs. The primary responsibility of this role is to understand customer requirements about their SAP Landscape and provide technical services with alignment of the SAP backend support (TechOps) team on the SAP RISE Platform. This role is customer-facing and requires joining meetings, answering technical queries from customers, and presenting assessments. Since it's an Engagement Manager role, there is no expectation to perform hands-on work. - Technical expertise in SAP Basis area with minimum 5+ years of experience. - 2+ years Cloud knowledge (e.g., through Solution Management, Consulting, and/or Delivery Program management). - Good understanding and hands-on experience required in S/4 HANA Application & HANA database. - Experience in SAP Upgrade & Migration (OS/DB) is mandatory. - Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. - Hands-on experience in any of hyper scaler (AWS/Azure/GCP) is needed. As an SAP Specialist, you will have the opportunity to learn new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP) You will gain exposure to all latest build architectures in one single place/position which will be valuable/useful in future. You will not be assigned/dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges. - Technical Architecture, Landscape issues/queries guidance to end customers. - Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services - Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES - Orchestrates the overall service/project delivery according to planned scope, budget, and milestones - Supports in de-escalations of critical customer situations - Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable - Contributes to customer release and maintenance activities - Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise - Executes and supports problem management and continuous improvement - Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success - Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. - Systematic and faster onboarding of associates: mandatory trainings documentation - Enable continuous delta KTs on new topics and refresher sessions.