Job summary JOIN EXPATRIO Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance) Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us YOUR ROLE You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone You will make sure that our customers get excellent customer service Your main tasks will include the verification of documents You will have your own responsibilities and also support our customer support agents with ad-hoc tasks You will work together with our service partners to support our customers Qualifications - You have some experience in customer support - You are available in full-time - You have strong communication skills and a customer first mindset - You are fluent in Spanish both written and spoken, and you're also proficient in English and Chinese Responsibilities - You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone - You will make sure that our customers get excellent customer service - Your main tasks will include the verification of documents - You will have your own responsibilities and also support our customer support agents with ad-hoc tasks - You will work together with our service partners to support our customers Skills - You have some experience in customer support - You are available in full-time - You have strong communication skills and a customer first mindset - You are fluent in Spanish both written and spoken, and you're also proficient in English and Chinese Benefits - International, diverse, and intrinsically motivated team - Autonomous and progressive work environment with low hierarchies and fast decision-making - Flexible working hours - Most importantly: The chance to solve an actual problem Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora