Turning Legal Battles into Victories That Last. Our client, Your Insurance Attorney, is a powerhouse in the legal industry, dedicated to fighting for the compensation clients deserve . With over $750 million recovered and more than 75,000 cases handled, they deliver unmatched expertise in first-party property insurance claims, personal injury, medical malpractice, and more. Operating across five U.S. states with a team of 45+ attorneys and 300+ professionals, they combine legal precision with relentless advocacy, ensuring every client’s rights are protected from start to finish. Job Description As a Client Status Representative , you’ll provide exceptional service by updating clients on claim statuses, resolving concerns, and building trust through clear communication. You’ll handle high call volumes, collaborate with attorneys, and ensure clients feel supported every step of the way. Job Overview Employment type: Indefinite term type contract Shift: Monday to Friday, 09:00 AM - 06:00 PM EST / Colombian Time Work setup: Onsite, Bogotá and Medellin Your Daily Tasks Provide courteous and professional customer service in person or over the phone. Strive to retain existing clients and develop new business opportunities through efficient service delivery. Update clients on the status of their claims or cases accurately and promptly. Handle a high volume of calls while maintaining a professional demeanor. Resolve client complaints, concerns, and inquiries in a timely manner. Build trust and effective relationships with clients by actively listening to their needs. Collaborate closely with attorneys and supporting staff to ensure seamless service. Requirements The Qualifications We Seek English proficiency at a C1 level or higher . 1-2 years of related experience or equivalent. Experience working in a legal , insurance , or healthcare campaign . Strong understanding of First Party Insurance Litigation . Excellent customer service and interpersonal skills. Proficiency in Microsoft Word , Outlook , and Excel . Effective communication skills with individuals at all levels and diverse backgrounds. Adaptability, flexibility, and the ability to thrive in a dynamic, ever-changing environment. Preferred Background Willingness to work onsite in Bogotá . Benefits Exciting Perks Await! 5 days work week Weekends off Indefinite term type contract 20 vacation days in total (5 extra vacation days) Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra