Summary of Role Are you a seasoned support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being the leaders in supporting advanced construction material industry solutions. We are present throughout the globe in concrete batching plants, rock quarries, asphalt plants, and more. Command Alkon seeks individuals with a strong desire to provide exceptional customer service and to grow professionally. Our support team is the primary eyes and ears of the customer for Command Alkon. The Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee focusing on a specific product line. Using the "Product Training Curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and policies. The role progresses from shadowing to supervised work and then to independent work under the guidance of experienced specialists. How You’ll Succeed Adhere to the "Product Training Curriculum" schedules and complete courses. Provide Level 1 support with assistance from senior team members for hardware, software, SaaS, and mobile solutions. Own customer issues through resolution, keeping customers informed in a timely manner. Proactively anticipate customer needs or problems by listening carefully and improving customer service skills. Work as part of a team to meet or exceed Command Alkon's Support SLAs. Contribute to the knowledge base by updating customer-facing articles. What You Bring Experience in providing technical support, taking ownership of issues until resolution, with patience for customers with limited technical knowledge. A passion for helping people and solving problems. Ability to empathize with customers and approach support creatively and responsively. Ability to work under pressure with a positive attitude. Excellent verbal and written communication skills. Who You Are Plans and Aligns: You prioritize work to meet organizational goals. Action Oriented: You approach challenges with urgency and enthusiasm. Nimble Learning: You learn actively from new problems and experiences. Situational Adaptability: You adjust your approach based on the situation. Communicates Effectively: You convey information clearly to different audiences. All Company Core Competencies Customer Focus: You build strong relationships and deliver solutions centered on customer needs. Cultivates Innovation: You seek new ways to improve success. Collaborates: You work well with others to achieve shared goals. Instills Trust: You demonstrate honesty, integrity, and authenticity. Self-Development: You pursue growth and challenges through various development channels. #J-18808-Ljbffr