Job summary As a Technical Support Analyst, you will play a significant role in supporting our customers. With our tried-and-tested onboarding process, you will soon become familiar with the five product and company. You will collaborate with other teams to ensure more complex requests are managed efficiently and will provide feedback to help improve product and solution knowledge as well as processes. Answers to questions asked by customers that are not in the knowledge base will be reviewedand added to the knowledge base if appropriate. We're looking for someone who thinks ahead,recognising opportunities to help customers help themselves. You will help out with configuration changes and testing, furthering your knowledge and experience. You may also be expected to help out with managed service tasks and other support tasks from time to time. - Monitoring and triaging new support requests submitted by customers - Providing 1st line support for support requests - Investigate, reproduce and resolve Customer issues within the required Service Level - Maintain our evolving knowledge base - Clear and concise documentation of root causes and resolution - Assist with the implementation and testing of Change Requests and small projects Qualifications - Passion for customer service with a communication style that can be adapted to suit the audience - A problem solver with a range of troubleshooting methodologies - Intermediate knowledge of Sas Projects and Cloud Services - Familiar with basic database concepts and spreadsheets - 2+ years in a similar role - Flexibility to try something new, confidence to challenge the status quo. Responsibilities - it would be a plus if you have experience with Skills - Experience with Sas Projects and Cloud Services - Experience in BPO Benefits - Tipo de puesto: Tiempo completo Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora