Job Title: Customer Success Associate Manager This is a key role in driving customer experience and influencing change across the customer journey. The primary focus of this position will be on engaging with our most at-risk customer segment to maximize product adoption, deliver value, and mitigate churn risks. Success in this role will be measured by key performance metrics, including revenue retention and customer engagement. This is a remote-first role, open to candidates based in Bogotá, Colombia. We are seeking candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. - We value individuals who excel in maintaining a high volume of daily calls and meetings while effectively managing their time. - Demonstrate strength in objection handling and deescalating challenging conversations. - Can quickly context-switch to address diverse customer needs with ease. - Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions. - Can leverage strategic thinking and the ability to engage in challenging conversations to influence customers. The impact you will have: - Deliver a world-class customer experience in collaboration with cross-functional teams. - Help customers improve ROI through strategic, personalized advice and solutions. - Drive customer retention by reducing churn and enhancing satisfaction. - Play an integral role in refining health metrics and scaling success across the customer base. - Identify and drive growth opportunities.