Title: Specialist (Finance) OTC Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities: Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. Request and/or confirm payment supports to clients as appropriate. Follow up on the correct application of payments received by clients. Keep customer contact information updated in the collection application. Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. Perform account reconciliations with clients as required. Manage balances in favor with clients or internal areas in a timely manner. Strictly comply with the collection policy according to escalations and established times. Manage and comply with KPIs and the assigned budget. Develop sustainable relationships with internal and external stakeholders. Update process support documentation annually. Provide timely and concrete status updates through meetings with the BP (manager) of the assigned accounts. Maintain communication with internal/external/third parties to meet customer expectations. Proactively resolve problems and implement corrective actions to ensure service excellence. Skills / Requirements: Students/Professionals in fields such as public accounting, finance, business administration, or financial management. A minimum of 1 year of experience managing accounts payable processes. Good level of MS Excel and other MS Office tools. Customer service and communication skills. English level B2. Teamwork and autonomy. Relevant Information: Type of Contract: Indefinite - Directly with DHL Colombia. Performance bonus up to 16% of salary ($387,171 max). Food Allowance: $95,564. #J-18808-Ljbffr