Roles and Responsibilities: The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and using extensive IP networking and network security knowledge to resolve the problem. Required Skills & Desired Skills: English Language with B2/B2+ proficiency; High School Diploma as a minimum. Experience in Support Engineering. CCNA or equivalent required; CCNP or other certifications are desired. #J-18808-Ljbffr