Answers incoming triage calls from patients, hospitals, and other physicians while communicating patient needs to other members of the healthcare team as needed. - Completing necessary paperwork and gathering information and/or data as pharmacies, patients, and physicians require. - Responsible for communicating lab results to patients. - Responsible for medication refills except for controlled substances. - Provides consistent, appropriate, and courteous telephone advice promptly per practice protocols. - Document conversations accurately in the EMR system 100% of the time. - Assist patients with all questions and requests, including obtaining lab slips, and referrals, scheduling all appointments, prescriptions, etc. - Maintains a safe environment for patients and others. - Respond and complete incoming message inquiries from patients. - Respond and complete incoming EMR web encounters from patients. - Salary 3,5 - 4,0 M Tipo de puesto: Tiempo completo