We are part of a global team where everyone collaborates to create innovative solutions. Our diverse workforce thrives in an environment that values diversity of thought, experience, and background. We celebrate our diversity and promote a positive work environment by conducting ourselves professionally. Job Description The Actimize Technical Support Engineer performs various duties including: - Investigate client issues and provide accurate guidance based on current documentation. - Install, configure, and customize solutions following implementation guides and manuals. - Reproduce client environments to investigate possible issues. - Collect, analyze, and summarize development and service issues. - Utilize software engineering tools for the software development process. - Collaborate through peer case reviews and provide comments and suggestions. - Provide reliable solutions using sound problem-solving techniques. - Perform technical root cause analysis and outline corrective action. - Work with customers and collaborate with higher tiers for end-to-end resolution. - Assist with customer requests via various channels. - Document customer interactions in accordance with SLA. Key Responsibilities - Excellent verbal and written communication skills in English. - At least 2 years of technical support experience facing customers and resolving issues. - Fast learner with ability to educate oneself on relevant technologies. - Experience with application development using Object-oriented, JAVA, Windows Forms, SQL. - Intimate knowledge of connected applications. - Excellent technical and analytical skills. - Technical development/debugging and diagnosis skills. - Integration experience with desktop enterprise software applications. - Excellent organizational skills. - Ability to work in a team. - Bachelor's degree in computer science or equivalent.