Job Title: Community Engagement Specialist This is an exciting opportunity to foster a vibrant, inclusive, and productive customer community as a Community Engagement Specialist. The successful candidate will be responsible for cultivating engagement by driving conversation, organizing virtual events, and amplifying the voice of the customer. Key Responsibilities: - Foster a responsive and supportive community by actively engaging with users and addressing their needs. - Increase participation through curated content, virtual events, and discussion prompts. - Track and report on community health indicators such as user growth, engagement metrics, support resolution time, and satisfaction scores. - Collaborate with internal stakeholders to ensure the community reflects brand standards and meets functional needs. - Train and support community moderators on best practices for engaging with community members and maintaining active discussions. - Monitor user behavior and enforce community guidelines to maintain a respectful and collaborative environment. - Administer community user access: approve registrations, manage user roles and permissions, and deactivate or escalate inappropriate accounts. - Serve as the primary contact for community-related support to logins, account settings, and access control. Requirements: - Strong interpersonal and written communication skills with an approachable and service-oriented tone. - Prior experience in community management or customer support, preferably in a digital platform context. - Knowledge of user administration tasks such as managing registrations, user groups, and access levels. - Familiarity with common community platforms and user management features. - Detail-oriented mindset with the ability to document procedures, resolve issues efficiently, and maintain user data integrity. - Basic understanding of GDPR or similar data governance principles as they apply to online user communities. - Comfort with collaboration tools and an eagerness to coordinate with other departments to solve user and platform challenges. - Ability to analyze engagement trends and propose actions based on user activity data. Who We Are Looking For: - Someone who drives engagement and creates a climate where people are motivated to do their best to help the organization achieve its objectives. - A person who communicates effectively and develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. - An individual with strong interpersonal savvy who relates openly and comfortably with diverse groups of people. - A situational adapter who adapts approach and demeanor in real time to match the shifting demands of different situations. - A person who plans and aligns work to meet commitments aligned with organizational goals. - Customer-focused with a passion for delivering customer-centric solutions. - Someone who cultivates innovation and creates new and better ways for the organization to be successful. - A collaborator who builds partnerships and works collaboratively with others to meet shared objectives. - Someone who instills trust and gains the confidence and trust of others through honesty, integrity, and authenticity. - A self-developer who actively seeks new ways to grow and be challenged using both formal and informal development channels.