Job Description Deliver Next-Level Support in Tech-Powered Real Estate Westward360 is rewriting the rules of real estate management —managing over $18 billion in assets across major U.S. cities. From HOA oversight and rental operations to brokerage and in-house maintenance, they provide all-in-one solutions with unmatched efficiency. Recognized on the Inc. 5000 list , their success stems from tech-forward systems, rapid growth, and a culture that values people. Join their global team and build a lasting career with an employer who’s shaping the future of real estate—this is your chance to be part of something big. Job Description As a Customer Service Representative , you’ll support our Chicago-based team in managing client and vendor information to meet legal requirements. Join a global team committed to growth, with opportunities for continued education, professional development, and long-term career advancement in a dynamic, fast-growing real estate management environment. Job Overview Employment Type: Indefinite Term Contract Shift: Day Shift (Mon–Fri, 8:00 AM – 5:00 PM), Weekends Off Work Setup: Onsite, Bogotá Your Daily Tasks Collaborate with Philippines- and Chicago-based teams to understand all business lines of Westward360 and contribute to overall success Facilitate daily operations within your management team’s property portfolio Monitor and resolve tenant and customer requests via Zendesk Answer phone calls from U.S.-based customers and vendors using an IP telephony system Communicate business needs clearly to U.S.-based clients and vendors Research and resolve client (AR) and vendor (AP) payment issues Support additional business functions as team capabilities expand Requirements The Qualifications We Seek 1–2 years of experience in customer service roles English proficiency at a C1 level High level of comfort using technology, especially web-based tools like Google Suite Experience using Zendesk (preferred) Background in property management, real estate investment, or brokerage services (preferred) Benefits Exciting Perks Await! 5 days work week Weekends off 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. With state-of-the-art facilities, competitive pay, and a culture of professional growth, you’ll be part of a team where your skills are valued. We support 900+ clients globally with over 10,000 professionals —and we’re growing fast. Apply now and thrive with us in Colombia. #EmaptaEra Requirements The Qualifications We Seek 1–2 years of experience in customer service roles English proficiency at a C1 level High level of comfort using technology, especially web-based tools like Google Suite Experience using Zendesk (preferred) Background in property management, real estate investment, or brokerage services (preferred)