Job Description Compassionate Support Starts with Your Voice In the dental industry, precision matters. This role offers the stability to plan your life, the support to grow, and the freedom. Step out of the daily grind and into a future where your skills are valued, your time respected, and your career just as rewarding as the smiles you help protect. Job Description As a Customer Service Representative , you will handle patient calls in both English and Spanish, schedule appointments, and support documentation and data accuracy. Your role ensures a seamless experience for patients while keeping dental operations running smoothly and professionally. Job Overview Employment type: Indefinite term type contract Shift: Monday to Friday, 07:00 AM - 04:00 PM (COL time) Salary: 3,300,000 COL Work setup: Onsite, Bogotá/Medellin Your Daily Tasks Respond to patient calls and inquiries in both English and Spanish Schedule and confirm appointments using dental scheduling software Collect and update patient data while maintaining HIPAA compliance Support completion of dental forms and insurance documentation Coordinate with dental staff for consultations and follow-ups Escalate issues when needed and ensure service quality Monitor call queues, help onboard new team members when needed Requirements The Qualifications We Seek 1–2+ years of customer service experience , preferably in a dental office or call center Fluency in English and Spanish (spoken and written) Strong interpersonal and communication skills Proficiency in CRM or EMR systems and scheduling tools Organized, detail-oriented, and capable of multitasking High school diploma required; healthcare or dental training preferred Benefits Exciting Perks Await! 5 days work week Weekends off 20 vacation days in total Prepaid medicine Fully-customized Emapta laptop and peripherals Direct exposure to our clients Career growth opportunities Diverse and supportive work environment Prime Office Locations - Bogotá and Medellin Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) About the Client Our client, HG Doctors, has been delivering trusted healthcare in South Florida since 1979 . With three accessible locations and a focus on compassionate, individualized service, they provide top-tier dental and medical care supported by advanced technology. Their warm, patient-first culture and focus on quality have made them a preferred provider for families and seniors alike. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. # EmaptaEra Requirements The Qualifications We Seek 1–2+ years of customer service experience, preferably in a dental office or call center Fluency in English and Spanish (spoken and written) Strong interpersonal and communication skills Proficiency in CRM or EMR systems and scheduling tools Organized, detail-oriented, and capable of multitasking High school diploma required; healthcare or dental training preferred