Job summary Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Qualifications - Teamwork and autonomy. Responsibilities - Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. - Request and/or confirm payment supports to clients as appropriate. - Follow up on the correct application of payments received by clients. - Keep customer contact information updated in the collection application. - Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. - Perform account reconciliations with clients as required. - Timely management of balances in favor with clients or with internal areas. - Strict compliance with the collection policy according to the escalations and established times. - Management and compliance with KPI's and assigned budget. - Develop a sustainable relationship with internal and external stakeholders. - Annual update of the process support documentation. - Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. - Maintain communication with internal/external/third parties to meet customer expectations. - Provide proactive problem resolution and corrective actions to ensure service excellence. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora