Job title: Latin America Onboarding Team Analyst Execute KYC process for Latin America clients with high quality and regulatory standards. Join a dedicated team executing records in global systems and analyzing client documentation for the approval of customers being onboarded, remediated, and renewed! As a Latin America Onboarding Team Analyst, you will support the day-to-day management of the KYC process, coordinate with front-office teams, and ensure compliance with global regulatory requirements. You will be responsible for managing relationships with front-office sub-LOBs, overseeing team members, and providing operational support to supply audit, compliance, and regulatory with documentation/analysis. Job responsibilities: - Support KYC process to onboard and renew KYC records to regulatory standards while meeting tight deadlines - Manage relationships with front-office sub-LOBs and serve as the primary point of escalation for team members - Coordinate case prioritization, capacity planning, and assign cases to sub-LOB team members - Execute KYC client outreach as required by different LOBs - Monitor team productivity and quality reports and take action as needed to maintain agreed SLAs - Teamwork with other supporting areas and provide operational support to supply audit/compliance/regulatory with documentation/analysis Required qualifications, capabilities, and skills: - Bachelor's Degree in Business Administration, Finance, Engineering, or related - Fluent in English. Spanish and Portuguese is a plus - Minimum 5 years' experience with KYC and local documentation requirements for onboarding clients - Excellent verbal, written, and interpersonal communication skills - Strong partnership and coordination skills - Prior experience with deadlines for time-sensitive tasks - Word, PowerPoint, and Excel skills as a plus Preferred qualifications, capabilities, and skills: - Outstanding client management, partnership building, and interpersonal skills - Ability to develop and lead a team that is responsive to dynamic organizational and operational changes - General understanding of and execute AML (Anti money laundering) policies and internal procedures, in accordance with local and global principles - Excellent interpersonal skills & cultural sensitivity and awareness. J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.