**Job Summary**: We are looking for a dedicated and professional **Virtual Front Desk Receptionist** to join our physical therapy practice. As the first point of contact for our patients, you will play a key role in delivering an exceptional and welcoming experience. This remote position involves patient scheduling, handling inquiries, and providing general administrative support. **Key Responsibilities:Patient Interaction**: - Schedule, confirm, and manage patient appointments using our scheduling software. - Provide accurate information about services, office policies, and procedures. - Address patient inquiries and resolve concerns with care and efficiency. **Administrative Support**: - Maintain up-to-date patient records with accuracy and confidentiality. - Process insurance verifications and handle authorization requests. - Send appointment reminders and manage follow-up communications. **Coordination and Communication**: - Collaborate with doctors and clinical staff to ensure smooth coordination of patient care. - Act as the communication bridge between patients and the office team. **General Office Duties**: - Perform data entry and organize electronic files systematically. - Provide assistance with additional administrative tasks and special projects as needed. **Qualifications**: - **Education**: High school diploma required; some college coursework is a plus. - **Experience**: Previous medical office experience is preferred but not essential. Customer service experience is required. - **Technical Skills**: Proficient in Microsoft Office (Word, Excel, Outlook); experience with Electronic Medical Records (EMR) systems is a plus. - **Communication**: Strong verbal and written communication skills in English. - **Organization**: Excellent multitasking abilities and high attention to detail. - **Interpersonal**: Friendly, professional, and patient-focused attitude. - **Equipment**: Must have a reliable computer and high-speed internet connection. **Additional Requirements**: - Ability to work independently and manage tasks efficiently. - A quiet, professional home office setup. **Work Schedule**: - Monday, Wednesday, and Friday from 10:45 AM to 7:00 PM New York time. **Benefits**: - Work from the comfort of your home. - Supportive, collaborative work environment. - The opportunity to make a real difference in the lives of our patients. **Job Types**: Full-time, Part-time