If you have experience in Customer Service make the change and start your career as a Legal Assistant! Job Description: As a Legal Assistant, you'll be the first point of contact between our company and our clients, providing legal advice to people with traffic tickets in the U.S. in the following regions: ✅ North Florida ✅ South Florida ✅ Georgia 👩🏫 Functions: 🔸Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads). 🔹 Contact customers to respond to inquiries and process on-line hires. 🔸 Performs other duties as needed guided by the management team. 💡 Knowledge, Skills, and Abilities: 🔸 Knowledge of company services, policies, and procedures. 🔹 Skill in completing multiple tasks at once. 🔸Skill in identifying and resolving customer problems. 🔹Skill in oral and written communication, including English and Spanish communications. 🔸 Skill in operating office and technological equipment and software. 🔹Ability to communicate professionally with coworkers and customers. 🔸 Ability to follow oral and written instructions 🔹 Ability to organize daily activities of self and others and work as a team player. ⏰Position Type and Expected Hours of Work This is a full time position (45 hours/work week) 2 days off per week. 🔹 Training schedule: Monday to Friday 8am a 6pm for 2 weeks 🌍 On Site: Cra. 51B #80-58, Piso 21, Edificio Smart Office Center, Barranquilla 💼Requirements: 👨🎓 Legal assistant or Customer service representative with minimum 6 months of experience 📄 Good multitask skills 🎁Preferable with sales knowledge ¡Join the Solvo Wolfpack!🐺