Specialist SLS AFR Location : GSC BOG Support with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation. Key Responsibilities : - Receive quote request - Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. - Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request. - Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. - Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance. - Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis. - Find improvements and efficiencies and discuss open topics and issues. Skills / Requirements : - Professionals / students in Industrial Engineering, Business Administration, International Business or similar occupations. - At least 1 years in Logistcs process - Good level of MS Excel and other MS Office tools. - Good communication in English (verbal and written). - Customer service and communication skills. - Teamwork and autonomy Relevant information : - Type of Contract : Indefinite - Directly with DHL Colombia.