As a Billing Analyst, you will play a crucial role in providing centralized billing for products and services to customers using the Mastercard Consolidated Billing System (MCBS). Maintaining accuracy and timeliness is essential for this position, as it directly impacts customer satisfaction and our overall business reputation. We are seeking an analytical individual with strong research skills to analyze and respond to inquiries from other support teams on billing-related questions. The ideal candidate should have experience working with financial systems and possess excellent communication skills to provide timely and accurate responses to customers. Billing Services Department Overview: The Billing Services department is responsible for providing core billing services, driving billing assurance, providing value-added services, and enabling growth as Mastercard advances commerce globally. Key Responsibilities: - Analyze and respond to inquiries from other support teams on billing-related questions - Set up customer information within the billing system - Implement and maintain pricing within the billing system - Provide timely and accurate responses to customers while putting their needs first - Perform manual billing calculations and verify proper approvals were obtained per audit policy - Provide ad-hoc reporting analysis for internal and external customers - Participate with audit and independent accounting firms to provide details on current controls, assist with inquiry of controls, ensure adherence to controls, and identify control improvements - Maintain ownership of assigned functions, communicate status as appropriate, and maintain desktop procedures to support controls Required Skills and Qualifications: - Familiarity with Microsoft Excel to manipulate and analyze data trends, including Vlookups, formulas, and pivot tables - Ability to see and understand entire end-to-end process - Strong reading comprehension and communication skills - Good organizational and note-taking skills - Ability to manage multiple tasks at once - Must be comfortable in a fast-paced global environment - Must work well in a cross-functional environment - Works well without direct supervision - Takes initiative to ask questions and search for answers Benefits: - Opportunity to work in a dynamic and growing industry - Collaborative and supportive team environment - Ongoing training and development opportunities - Chance to make a real impact on customer satisfaction and business success About Us: We are a leading provider of payment solutions, powering economies and empowering people worldwide. Our purpose is to help build a sustainable economy where everyone can prosper. What We Offer: - A challenging and rewarding role with opportunities for growth and development - A collaborative and supportive team environment - Ongoing training and development opportunities - A competitive salary and benefits package To Apply: Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!