About the Role: We are a U.S.-based company that specializes in providing innovative software solutions and call center services to Public Housing Authorities across the country. Join our remote team to assist individuals applying for or receiving housing support. As a Customer Service Representative, you'll be answering calls and providing helpful information to ensure clients receive the support they need. Requirements: - Advanced English and Spanish (C1/C2 level) - Customer service experience - Call center experience is a plus - Available between 9– 6 pm EST - Ability to work Monday to Friday - Comfortable in a fast-paced environment Performance Goals: - 7 calls/hour during training - 10+ calls/hour after training - Bonuses for maintaining 11+ calls/hour with quality standards Compensation: - $5 USD/hour, with compensation at $4 USD/hour during the training period. - Full-time: $800/month - Part-time: $400/month - Paid training - Incentive bonuses & career growth opportunities How to Apply: Please send your resume in English. Join our team and make a real impact in the housing assistance industry—all from the comfort of your home. Job Type: Part-time Application Question(s): - Are you fluent in English at a C1/C2 level? - What is your expected hourly pay (in USD)? - Can you work between 9 AM and 6 PM EST?