Are you a Salesforce and JustCall / Five9 maven? - Do you aspire to be a leader in a small, but growing call center operation? - Do you want to make an impact on the livelihoods of your teammates? - Do you want to work from home for only one client? As a developer, we source our own projects off-market. We make millions of cold calls a month to motivated property sellers. Over time, we develop a relationship with those who might be interested in selling to us. We are migrating our CRM to Salesforce with JustCall. We need a self-directed leader to join us, implement the CRM for our call center, and optimize its performance. This is a 40 hours / week remote position. Work hours are 9am - 6pm US EST Monday through Friday. **Responsibilities** - Implement Salesforce and CTI in call center environment. - Administrate and manage the CRM in a call center environment. - Troubleshoot Salesforce and CTI problems. - Optimize our call center performance with analytics and process improvements. - Accountable for on-time, high-quality software project deliveries. - Accountable for all KPI reporting and analysis, including recommending data-driven solutions for business problems. - Provide excellent professional ‘customer service’ to all stakeholders and end users. - Perform end-to-end cross-discipline leadership and project management. - Train all stakeholders on proper use of the CRM and associated software. - Meet the end goals of all stakeholders. - Communicate frequently with stakeholders. **Requirements**: - 4+ years’ experience with Salesforce. - 2+ years’ experience with JustCall or Five9. - Experience optimizing call center performance with Salesforce, JustCall, and CTI. - Experience with predictive dialer software. - Experience troubleshooting Salesforce and CTI problems in a call center environment. **Job Types**: Full-time, Permanent