Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Zensar Technologies Passionate about Talent Acquisition -Leadership and Niche Skills Hiring... US ,Canada and LatAm Recruitment at Zensar :) About the job Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is seeking an Customer Service Specialist(PAS/Asset Management) in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training, and this position will require the employee to be on site Mon-Fri in Bogota. What you will be Doing: Engage with customers, early in lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagement. Work within a globally consistent delivery process to provide Licensing, services and Software onboarding support to customers. Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery. Provide process and offer improvement feedback through provided channels for the benefit of the CX Product Management and CX Success Program Teams. Collaborate with peers to share best practices to improve delivery processes and the customer experience. Support CXPI “ early adopters” by onboarding and walking customers through the Customer portal. Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding ( product specific ATXs and Accelerators) Handover newly onboarded customers to Customer Success team “ ready to go”, post activation. Understand and connect customer goals to offer functionality to accelerate customer value. Ensure all information, Fields and Phases within the PAS console are fully documented and updated completely after every Internal communication and Customer communications. Must Have English and Excellent Communication (Verbal and Written) year of excellent customer service representative experience in any field. days onsite in Bogota are a MUST. Nice to Have: Experience – Huge Plus University graduate—proficient in English Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Zensar Technologies by 2x Get notified about new Customer Service Specialist jobs in Bogota, D.C., Capital District, Colombia . 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