Our Purpose At Mastercard, we're on a mission to connect and power an inclusive, digital economy that benefits everyone, everywhere. Our technology and innovation help make transactions safe, simple, smart, and accessible. We support a wide range of digital payments choices, making financial interactions seamless and secure. Title and Summary Mastercard is a global technology company in the payments industry. We strive to create a sustainable world where everyone can prosper by leveraging our decency quotient, or DQ, to drive our culture and operations. With connections across more than 210 countries and territories, we're building a brighter future for all. Overview The People Operations and Insights team is seeking an Associate Analyst, Benefits Delivery to support global benefits and wellbeing programs. This role is responsible for operational and administrative aspects of our benefits delivery, partnering with stakeholders to ensure programs are accurate and timely. This is an exciting opportunity to make a meaningful impact within a growing team at Mastercard. Role * Manage day-to-day operations of all benefits programs, including group health, dental, vision, life insurance, and retirement plans. * Partner with HRBPs and GBSC-HR on ongoing administration and delivery of local programs. * Provide analytical support on benefits delivery projects, programs, and ad hoc requests. * Support rollout and cyclical benefits communications, including drafting and editing previously drafted materials. * Mediate claims between vendors and employees and escalate issues as necessary. * Maintain and update the intranet site with current information and enhance employee awareness and engagement. * Respond to employee inquiries in a clear and kind manner, escalating complex cases through supplier channels. All About You * Experience with benefits operations/delivery, including management of third-party providers and contracts. * Computer proficiency and technical aptitude, including ability to use Powerpoint and Excel, experience with HRIS systems and benefits databases. * Demonstrated success handling employee inquiries in an accurate and timely fashion. * Able to maintain strict confidentiality as required. * Proven ability to work effectively in a team environment. Corporate Security Responsibility * All activities involving access to Mastercard assets, information, and networks come with inherent risks. It's essential to abide by Mastercard's security policies and practices, ensuring confidentiality and integrity of accessed information.