Job Summary: We are seeking a highly skilled and detail-oriented technical professional to join our IT support team. - Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in person. - Diagnose and resolve basic IT problems, including desktops, laptops, printers, peripherals, and mobile devices. - Install, configure, and update software applications and operating systems. - Assist users with password resets, account access, and basic cybersecurity awareness. - Document issues, troubleshooting steps, and resolutions in the IT ticketing system. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related challenges. Key Responsibilities: - Familiarity with Microsoft 365 administration, email troubleshooting, and cloud-based applications. - Strong knowledge of Windows and macOS operating systems. - Support Microsoft 365 applications, VPN connectivity, and cloud-based solutions. - Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar). - Set up and configure new user workstations, including hardware and software installation. - Perform routine maintenance and updates on IT equipment to ensure optimal performance. - Provide basic training and guidance to users on IT best practices and system usage. Requirements: - Education: High school diploma or equivalent required; Associate's or bachelor's degree in IT, Computer Science, or related field preferred. - Certifications (Preferred): CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals. - Basic knowledge of Windows and macOS operating systems. - Familiarity with Microsoft Office 365, email clients, and remote desktop tools. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. - Customer service-oriented with the ability to work under pressure. - Ability to follow standard procedures and documentation. About Us: We value teamwork, innovation, and customer satisfaction. We strive to create a positive work environment that fosters growth and development for our employees.