3 days ago Be among the first 25 applicants Direct message the job poster from Zonamerica Nuvola, a Sabre´s company is looking for a Reservation Agent within our Hospitality unit that takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. This is a full-time remote position based in Colombia. Ideal candidates must be available to work 5 days a week, including Saturdays, Sundays, and national holidays with a 9-hour daily shift( including lunch break) What does a Customer Service Reservation Agent do? Assist our guest and travel agents with their vacation needs via inbound calls Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels Answer inquiries pertaining to the resorts’ amenities, services, and policies Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Serve as a liaison between the guest and hotel management to fulfill requests. Job Requirements 1+ years of customer service experience Advanced English verbal and written skills Fluent internet connection Passion to provide a great customer experience over the phone Work remotely Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children Daily meal allowance Life Insurance Corporate Social Responsibility opportunities Recognition and acknowledgement programs The rate of pay is 42,000,000 Colombian pesos/year, across 14 pay periods, at 3 million Colombian pesos/month. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service and Other Industries International Trade and Development and Technology, Information and Media Referrals increase your chances of interviewing at Zonamerica by 2x Sign in to set job alerts for “Customer Service Specialist” roles. Customer Service Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 47 minutes ago Bogota, D.C., Capital District, Colombia 5 days ago Customer Service Agent (Full remote within Colombia) Bogota, D.C., Capital District, Colombia 3 days ago Customer Service Representative – Classic & Muscle Car Parts Customer Support Specialist (Incident Resolution) Customer Service Representative – Property Management & Vacation Rentals (Remote) Bogota, D.C., Capital District, Colombia 4 weeks ago Traveler Care Specialist, Luxury Travel (Customer Service, Sales) Customer Support Representative, OpenApply Customer Service Representative (Colombia) (Remote) Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr