Job summary Manage Client Care content for within Microsoft Dynamics support articles and functions as a knowledge management expert for client experience improvements. Edit and publish new and updated content and documentation to team members and partner with the Service Experience team members, Product Support Engineers, Training, and other key stakeholders. Qualifications - 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree - Effectively manages tasks, meets all expectations, and follows through - Displays a sense of urgency and motivation to succeed - Exhibits high standards and persists in setting and accomplishing goals Responsibilities - Collaborate closely with line of business leadership to understand gap analysis for current knowledge - Oversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledge - Partner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge - Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge Management Skills - Manage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentation - Train new and existing users of the knowledge base to train for user roles and provide day-to-day user support - Assess and implement AI solutions for content development and management - Champion continuous improvement by measuring the impact of documentation efforts through various metrics and analytics Benefits - Visa is an EEO Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora