**Soaring Towers**: **IT Technician Level 1/2**: Are you highly organized, tech-savvy, and an exceptional communicator? Do you thrive in a dynamic environment, enjoy juggling diverse tasks, and want to make a meaningful impact? Soaring Towers is seeking a **IT Technician Level 1** and** Level 2** to join our innovative team. This flexible, client-facing role offers opportunities for growth, learning, and variety. We are looking to hire in **Q1 2025** through **UpWork** and want a team member who blends professionalism, creativity, and enthusiasm for new challenges. **What You'll Do**: - ** Calendar Management**: Keep schedules up-to-date and well-organized for the executive team. - ** Blog Writing**: Write and publish blog posts for the website to engage our audience. - ** Social Media Management**: Create and post engaging content across social media platforms. - ** Client Support**: Answer client calls, create support tickets, and provide basic IT assistance. - ** Team Scheduling**: Coordinate schedules for team members providing advanced support. - ** Process Documentation**: Maintain and document both internal and client-specific processes. - ** Industry Research**: Stay up-to-date on client software and relevant industry changes. - ** Miscellaneous Office Activities**: Assist with various administrative and operational tasks as needed. - ** Marketing & Outreach**: Help with lead generation, client follow-ups, and other marketing efforts. - ** Account Management**: Build and maintain positive client and partner relationships. - ** Communication**: Oversee inboxes, draft professional correspondence, and promptly respond to inquiries. - ** Real-Time Assistance**: Provide responsive support during designated working hours. - ** Quality Assurance**: Ensure all tasks are completed with attention to detail and efficiency. **What We're Looking For**: - ** Minimum of 1 year of previous experience in a tech-related role(example: IT Support, Software Developer, Systems Analyst).**: - Proven experience in an administrative, marketing, or client support role. - Strong organizational and time-management skills. - Comfort with technology and a willingness to learn basic troubleshooting. - Experience writing blog posts and managing social media accounts is a plus. - Ability to manage multiple priorities and stay organized in a dynamic environment. - Reliable internet connection and a quiet workspace for virtual meetings. **Why You'll Love This Role**: - ** Competitive Pay**: $6.00 - $8.00 per hour via UpWork, with growth opportunities. - ** Flexible Work Hours**: Tailored to your schedule. - ** Variety in Work**: Engage in diverse tasks, from blogging to client support and marketing. - Be part of a **forward-thinking team** that values collaboration and innovation. - Opportunities for **professional development** and skill expansion.