**Description** Our Payment Support team is responsible for ensuring that our customers escalations are processed to our client’s satisfaction and within service level. Daily duties include assigning, investigating, and responding to escalations from clients and/or internal departments from across the world. Properly assist clients regarding Payments and Backoffice related issues. Identifying, reporting, and tracking progress on technical incidents affecting company's customers. **Duties/Responsibilities** - Coordinate and manage requests based on their origin and level of priority, within established service level agreement (SLA) - Process, investigate and respond to escalations to ensure customers issues reported via all channels are resolved to our client’s satisfaction. - Contribute to team performance by meeting team and company KPI's - Engage and lead communications with banks and Nuvei’s partners. - Assist co-workers and customers across the world with escalations such as profile setting, Payment inquiries, technical assistance - Identify, report, track technical and payment complains and incidents effecting company's customers, contacting the relevant departments in the organization when needed. - Produce and analyze reports - Maintain, review, and improve internal procedures and processes - Ensure all tasks are performed in line with the current procedures - Continuously keep yourself up to date on industry trends, internal policies, and procedures - Any other tasks as assigned by management **Requirements**: - Fluent in both English and Spanish - Strong English and Spanish writing and editing skills with incredible attention to detail. - Highly collaborative, good verbal and written communication skills, and capable of working as part of a team. - Able to communicate complex concepts to diverse global audiences in a clear and concise manner. - Fintech, Online payments industry and/or technical background is a plus - Independent and Self-Reliant personality - Strong organizational skills and ability to multitask. - Ability to be tactful, maintain confidences and foster an ethical working environment - Proven ability to work with grace under pressure in a dynamic team environment **Benefits** - A challenging job in a fast developing, international company. - Friendly work environment where you can thrive and develop your skills. - Career advancement possibilities. - Competitive remuneration package.