Job Title: Front Desk Receptionist We are seeking a Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Job Description: The Front Desk Receptionist will supervise a given shift within the Front Desk, directing staff that performs various duties including welcoming and registering hotel guests, explaining accommodations, and establishing credit or method of payment. - Assist in guest concern escalations, providing conflict resolution with a focus on empathy and understanding - Ensure that staff are highly trained, motivated, and supervised - Assist in managing the Front Desk team, ensuring guests have a smooth and pleasant experience throughout their stay - Ensure rooms are cleaned to high standards, managing labor and expense budgets, as well as assisting in the Front Office - Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment - Check guests out of the hotel, preparing and explaining billing - Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction Required Skills and Qualifications: - Previous front desk or front office experience, preferably in a luxury environment - Ability to work rotating shifts - Strong communication skills - Ability to adapt to constant change within the hotel Benefits: We offer a dynamic employee culture where you can be your true self, inclusive and diverse employee engagement events, exclusive discount and travel programs, and comprehensive learning and development programs to help you master your craft.